Who we work with
The work is the same wherever systems have to agree with each other. UCaaS and telecom is where we started and where our experience runs deepest, so that is where we lead. Everything else on this page is the same method applied to a different pair of systems.
UCaaS and VoIP providers
Hosted PBX, SIP trunking and contact-center providers onboarding seats every week. Provisioning automation through the platform API, port-date holds, E911 validation, seat true-ups against billing, and reseller audits across hundreds of sub-accounts.
MSPs and IT service providers
Client onboarding across your PSA, RMM and the vendors you resell; license and seat audits (Microsoft 365, phone seats, security tools) against what you invoice; helpdesk and PSA reporting; and integrations between your stack and your clients' tools.
Subscription and SaaS businesses
Usage or seats in your product against what Stripe, Chargebee or NetSuite bills; syncing billing with your CRM and support tools so sales, support and finance see the same customer.
Multi-location businesses
Clinics, franchises, dealerships and logistics operators rolling out phones, users and devices across many sites at once, with a status page the sites can see and a hand-off to billing when each site is live.
Support and customer success teams
Queue health and SLA exposure from Freshdesk or Zendesk, owner nudges with an ignore link, weekly wins, and AI review of every reply that can run entirely on your own hardware.
Operations leaders anywhere
If someone on your team copies data from one system into another every week, that is the engagement: we read both systems through their APIs, agree the rules, and make the change flow by itself with an audit log.
Signs it is time
- A spreadsheet is the real system of record for something that lives in two tools.
- A customer asked for status and the answer took a day to assemble.
- Finance found a billing mistake, and nobody can say how many more there are.
- The weekly report is built by hand every Monday by someone senior.
- The same stale ticket has been in the "to chase" column for a month.
- Leadership wants AI on the support queue and security has said no to the cloud.
Not sure your situation fits? The assessment call is free and short, and we will say so if it does not.
Schedule a 30-minute assessment
Bring one process that costs your team hours each week. You will leave with an integration approach and a fixed-price estimate, whether or not we work together.
Schedule an assessment Or write to hello@tightlywired.com