How we work with your systems
Your provisioning, billing and helpdesk platforms carry live customers. We treat them that way. Every engagement follows the same four steps and the same six controls, whether it is a two-week audit or a two-month build.
Engagement model
Most engagements reach production in two to four weeks. Audits finish in one to two.
Assessment
A 30-minute call on one process that costs your team hours each week. You leave with an approach and an estimate, whether or not we work together.
Technical review
With read-only access we review your platforms' APIs and data, confirm what is possible, and send a written scope with a fixed price and a date.
Build and validation
Built in your environment, on your accounts. Validated with your team against your own data in a sandbox or dry-run before anything is written to production.
Handover
Documentation, runbooks, a test suite and source code delivered. Managed support ($600 to $750 a month) is optional and cancellable.
Controls on every engagement
These are not a menu. They apply every time.
Read-only first
Discovery and audits use read-only credentials. Write access is requested only for the systems a build changes, after the design is approved.
Reversible changes
Every write runs as a dry-run first, takes a snapshot of the records it will touch, and ships with a rollback manifest that can undo the run.
Your data stays yours
Builds run in your cloud account or on your servers. AI workloads can run entirely on your own hardware, so no ticket text or customer record leaves your network.
Credentials in your vault
You create keys in your own secrets manager, scoped to least privilege. We never ask for passwords by email or form, and keys are never stored in code.
A complete audit trail
Every automated action is logged with who, what, when and the before and after values. Designed to hold up under a SOX review or a customer audit.
You own the result
Source code, architecture documentation and runbooks are delivered with every project. There is no lock-in and no licence fee.
What a technical review looks like
The week between the call and the fixed-price scope.
- API inventory. What each platform exposes, what its rate limits and paging quirks are, and which operations are safe to automate.
- Data mapping. How a customer, seat, ticket or invoice in one system corresponds to the other, and where they disagree today.
- Exceptions list. The cases the automation will refuse to handle and hand to a person instead. This list is usually the most valuable page in the scope.
- Written scope. What is built, what is not, the price, the date, and what you need to provide.
Platforms we work with
- Multi-tenant PBX platforms (Kazoo-based and other REST APIs)
- Telecom billing platforms
- Freshdesk and Zendesk
- monday.com
- Microsoft 365, Graph and SharePoint
- Google Workspace and Google Sheets
- Stripe
- On-premise LLMs (Ollama) and cloud models
- Node.js, Python, PostgreSQL, SQLite
- Cloudflare, Google Cloud Run, Linux servers
Managed support
After handover you can run the system yourself, or keep us on at $600 to $750 a month. We monitor the jobs, fix breaks when a vendor changes its API, and ship one small improvement a month. Month to month, cancel any time, and the code stays with you either way.
Schedule a 30-minute assessment
Bring one process that costs your team hours each week. You will leave with an integration approach and a fixed-price estimate, whether or not we work together.
Schedule an assessment Or write to hello@tightlywired.com