Services
Fixed-scope engagements, priced before work begins. Everything is built in your environment, on your accounts, and handed over with documentation and source code. Managed support is optional and month to month.
Automated provisioning and onboarding
Customer intake is validated, then accounts, users and locations are built through your platform's API in stages. For phone systems that includes devices, DIDs, E911, call flows and key layouts, with ported numbers held until the port date. Every run has a rollback manifest and a status page your team and the customer can follow. Read about automated provisioning and onboarding
Billing reconciliation
A line-level comparison of what is delivered or provisioned against what is invoiced, across parent and child accounts. You receive a reconciliation workbook with the gap quantified monthly and annually in both directions, plus a customer-ready approval and dispute workflow. Read about billing reconciliation
Helpdesk operations reporting
Ticket aging, queue health, per-agent throughput and SLA exposure pulled from your helpdesk's API, with escalating owner reminders, per-ticket opt-outs and a weekly performance summary for leadership. Read about helpdesk operations reporting
System integration and workflow automation
Changes made in one system update every other system at once instead of being re-keyed, including telecom moves, adds, changes and disconnects. Read-only discovery first, a dry-run on every write, a full audit log, and a design built to hold up under SOX review. Read about system integration and workflow automation
AI quality assurance and agents
Every support interaction scored on seven quality dimensions by models running on your own infrastructure, so customer data never leaves your network. Includes coaching notes, early churn signals and an executive summary. Read about ai quality assurance and agents
Not sure which one fits?
Most first engagements start with the audit-shaped services (billing reconciliation or the AI quality review) because they are fixed-price, finish in one to two weeks, and produce a number your leadership can act on. The build-shaped services (provisioning, integration, helpdesk reporting) follow once there is trust and a clear scope.
If you are not sure, the assessment call is the right place to start. Bring one process that costs your team hours each week and we will tell you which of these it is, or whether it is none of them.
Schedule a 30-minute assessment
Bring one process that costs your team hours each week. You will leave with an integration approach and a fixed-price estimate, whether or not we work together.
Schedule an assessment Or write to hello@tightlywired.com