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For SaaS implementation, onboarding and customer success teams

Implementations stop stalling

An implementation slips one missed step at a time: the kickoff that was never booked, the data file still waiting on the customer, the integration nobody tested. A spreadsheet can't chase anyone. We read your project board, your helpdesk and your product, apply readiness rules keyed to the go-live date, and remind the owner before the step slips, not after.

Sound familiar?

What we hear on the first call, in the words people use.

  • Hundreds of concurrent implementations and the only view is a board nobody trusts.
  • Items sit in the same status for weeks and nothing fires when they do.
  • Go-live dates move and the customer hears about it before leadership does.
  • Seats added in the product during onboarding never reach billing.

What we build

Built in your accounts, read-only first. Each piece can be adopted on its own.

Readiness rules keyed to go-live

Each step has a rule and a number of days before go-live. When one is missing, the owner gets a reminder, then their lead.

System integration and workflow automation: From $3,000

Go-live forecasts

A forecast per implementation from what is actually done, so the at-risk list is ready before the weekly meeting.

System integration and workflow automation: From $3,000

A status page for the customer

A private page per implementation showing what is done and what is waiting on them.

Automated provisioning and onboarding: From $4,500

Seats against billing

Seats and plans in the product matched against what billing charges, account by account.

Billing reconciliation: $2,400

What it looks like

Corvane Logistics is fictional. The method is the one we run in production.

A fictional customer with 150 install projects. Each project's readiness rules check the steps due before go-live; the owner of a missing step gets a nudge, and items that keep slipping climb a 12-stage escalation. The weekly at-risk list builds itself.

Deep dive: dashboards that find the gaps

6 min 46 s · narrated, captions available · fictional data

Seven narrated minutes: reads from five systems into one store, the checks that find missed tasks, reminders organized around those tasks, and the accountability numbers eight weeks on. Fictional company and data.

See all videos

Proof

From production systems, described without client names. Numbers are rounded.

~7,000 projects and ~17,000 locations monitored

Readiness rules on a project board, with go-live forecasts.

A 12-stage momentum escalation

Items that keep slipping go up a level; items that move drop out.

Per-rep daily work plan

What is due, what is blocked and what needs a customer call, ranked by go-live date.

Our commitment

Written into every proposal.

The price in the proposal is the price you pay

Fixed prices are fixed. If the work turns out bigger than we scoped, that is our problem, not a change order.

Walk away by day 7

If the first week does not convince you, stop by day 7 and you owe nothing. Anything we built so far stays in your accounts.

You keep everything

Code, documentation and credentials live in your accounts from day one. No licence fee, no lock-in, managed support cancellable any month.

Questions

How we handle access and data is on the security page. Anything else, write to hello@tightlywired.com.

Which project tools do you work with?
monday.com is in production today through its GraphQL API. Asana, Jira, Smartsheet and HubSpot projects all have APIs; the assessment confirms the fit.
Will the team feel nagged?
Reminders go to the owner first, can be ignored per item with one click, and only escalate when an item keeps slipping.

Related services

Schedule a 30-minute assessment

Bring one process that costs your team hours each week. You will leave with an integration approach and a fixed-price estimate, whether or not we work together.

Schedule an assessment Pick a time now · or write to hello@tightlywired.com