Seats you provision but never bill
Licenses get added in the distributor portal on a Tuesday and the agreement in the PSA is updated whenever someone remembers. Cancellations go the other way. Over a year the two drift by more than anyone wants to say out loud. We put the distributor, the PSA and the invoices side by side, agreement by agreement, and price every difference.
Sound familiar?
What we hear on the first call, in the words people use.
- Agreement additions in the PSA lag the license counts in the distributor, so every month starts with a true-up nobody finishes.
- A subscription cancelled at the distributor keeps billing the client in the PSA, or the reverse.
- SKU changes, reactivations and proration never quite make it into the agreement.
- New client onboarding means keying the same users into the PSA, the RMM, the phone system and Microsoft 365.
- The PSA-to-billing connector failed last month and the first sign was a disputed invoice.
What we build
Built in your accounts, read-only first. Each piece can be adopted on its own.
License reconciliation
Distributor and vendor counts against PSA agreements and invoices, per client, per SKU, in both directions, priced from your price book. Run once as an audit or every month before invoicing.
Client onboarding without re-keying
One intake that builds the user in each system you run, with read-back verification and a status page the client can see.
PSA reporting and stale tickets
Tickets that haven't moved in N days get an owner reminder, then their lead. Week-over-week numbers without the Monday spreadsheet.
Connector watchdog
The PSA-to-billing sync and the distributor feed checked before every invoice run. When one goes quiet, you hear about it first.
What it looks like
Corvane Logistics is fictional. The method is the one we run in production.
A fictional MSP client with 150 install projects. The audit walks every agreement against the distributor counts and finds the seats added in the portal but never added to the agreement, plus two cancelled subscriptions still on the invoice. Each one is listed with its monthly value and the line it came from.
Deep dive: audits that find the money
Five narrated minutes inside a reconciliation run: both sides read, the gap by cause in both directions, the workbook, and the approve-or-dispute email. Fictional company and data.
See all videosProof
From production systems, described without client names. Numbers are rounded.
Reseller audits with whole-tree billing maps and invoice aging.
Post-cancellation billing found in the first run of a cancellation audit.
Under-billing found on a single parent account tree.
Our commitment
Written into every proposal.
The price in the proposal is the price you pay
Fixed prices are fixed. If the work turns out bigger than we scoped, that is our problem, not a change order.
Walk away by day 7
If the first week does not convince you, stop by day 7 and you owe nothing. Anything we built so far stays in your accounts.
You keep everything
Code, documentation and credentials live in your accounts from day one. No licence fee, no lock-in, managed support cancellable any month.
Questions
How we handle access and data is on the security page. Anything else, write to hello@tightlywired.com.
Which PSAs and distributors can you read?
Is this a software subscription?
Do you resell or white-label?
Related services
Schedule a 30-minute assessment
Bring one process that costs your team hours each week. You will leave with an integration approach and a fixed-price estimate, whether or not we work together.
Schedule an assessment Pick a time now · or write to hello@tightlywired.com