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Service 01 · UCaaS providers, VoIP resellers, MSPs and any team that sets up customers at scale

Phone system provisioning automation

Seat lists arrive as spreadsheets. Someone keys every user, device, number and emergency address into the portal by hand, and a typo in row 212 becomes a failed E911 validation on go-live day. We replace that with a build that checks the order first and then does the work through the API.

Schedule a 30-minute assessmentQuestions and pricing
From $4,500Managed support $750/mo
2 to 4 weeksfrom technical review to production, most engagements
Your accountsbuilt in your environment, delivered with source code
Read-only firstno write access until the design is approved

What goes wrong today

The symptoms we hear on the first call. If two of these sound familiar, this is the right page.

  • Large sites take days to build and the work can't be handed to anyone junior, because one bad row breaks the install.
  • Ported numbers get assigned before the port completes, so calls fail on the port date.
  • E911 addresses are typed per seat and nobody can prove every seat was validated.
  • The customer asks for status and the only answer is a screenshot of a spreadsheet.

What we build

Each piece is built in your environment, on your accounts, and can be adopted on its own.

Validated intake

A self-service web form or an Excel template. Every order is checked before anything is built and sorted into three piles: customer must fix, needs review, clean.

Staged, resumable build

Clean orders build themselves through the PBX API in stages: account, locations, seats, devices, fax, ring groups, numbers, E911, phone keys. A failed stage can be re-run without touching the stages already done.

Port-date holds

Numbers in a pending port are held and assigned automatically on the port date, with the temporary number in place until then.

Read-back verification

After every build the platform is read back and compared to the order, so sign-off is based on what is actually configured.

Status for everyone

A private status page per order, progress notes posted to the helpdesk ticket, and a hand-off to billing when the build completes.

Safe writes

Dry-run by default, a snapshot before changes, and a rollback manifest for every run. We know the traps: full-document replaces, silent 50-item paging, E911 that doesn't clear when omitted.

Walkthrough

A one-minute case file that builds the engagement step by step. The company and every number in it are fictional.

Walkthrough: 12 clinics, 340 seats, one spreadsheet

70 seconds · music, no narration · fictional data

A fictional veterinary group goes from a 412-row intake spreadsheet to 340 live seats. Demo data only.

See all walkthroughs

What you receive

Delivered at handover. Managed support afterwards is optional and month to month.

  • Intake form or template with validation rules written for your order types
  • Build service running in your environment with your credentials
  • Status page, helpdesk notes and billing hand-off
  • Runbook, source code and a test suite you can run against a sandbox

Proof

From production systems, described without client names. Numbers are rounded.

2,400 numbers with E911 in one run

Loaded through the API with zero failures.

14 sites, 166 seats, zero problems

A multi-site build verified clean on read-back.

A 191-test end-to-end suite

97 of 97 tests passed against the live API before release.

Questions and pricing

If yours is not here, write to hello@tightlywired.com and we will answer within one business day.

Which phone platforms can you provision?
Any platform with an API: Kazoo-based multi-tenant PBX platforms, BroadWorks, RingCentral, 8x8, Zoom Phone, Teams Phone, Dialpad and in-house platforms. Our deepest experience is with Kazoo-based REST APIs. Part of the assessment is confirming what your platform's API exposes.
What does 'from $4,500' cover?
Intake validation, a staged build for one order type (for example a hosted PBX customer with seats, devices, numbers and E911), read-back verification and a status page. Additional order types, port automation and billing hand-offs are quoted after the technical review.
Does this replace our onboarding team?
No. It removes the keying. Your coordinators still own the customer relationship, review the exceptions the validator flags, and approve go-lives.
How do you handle credentials?
Access is set up by you in your own secrets manager, read-only first. Write access is requested only for the systems the build changes, and keys are never stored in code or sent over email.
How long does it take?
Most builds reach production in two to four weeks: a week of technical review and intake design, then build and validation against your sandbox or a test account.

Related services

System integration and workflow automationBilling, provisioning, CRM, helpdesk and project tools that should agree with each otherBilling reconciliationAny business billing recurring seats, licenses, lines or plans

Schedule a 30-minute assessment

Bring one process that costs your team hours each week. You will leave with an integration approach and a fixed-price estimate, whether or not we work together.

Schedule an assessment Or write to hello@tightlywired.com